Inquiry Management

Inquiry Management

Whether about the courses or the admission form, students might have issues with them. It is necessary to offer them a channel that gives them the ease to post inquiries and get answered. eTraverse Institute Management System is one that adheres to the above, rendering an open channel for students. With this, you can now add, remove, answer, or manage inquiries on the go.

Digitize the Inquiry Management Process with Us

Eliminate the need to maintain excel sheets or manual data about your students and their inquiries. The eTraverse Institute Management System, with its inquiry management processes, allow you to store and process data directly from the channel.

All the admin needs to do is feed in the data to the system. One the inquiry has been added by the admin to the portal, the concerned faculty is then expected to address the concerns and follow-up on the same as long as the student/parent remains unsatisfied.

The system has an auto-reminder fed in that sends notifications to both the students as well as the faculty about the ongoing inquiry. The admin can either broadcast the inquiry or assign it to specific faculty for faster resolution.

Mobile Application for All

To offer the ease to stay connected, the eTraverse Institute Management System has a mobile app that helps add or create inquires with ease. Both the faculty, as well as the students, can get notifications over the mobile app to remain informed.

A fascinating feature of the mobile app for inquiry management is the ease of direct calling. What this implies is that the faculty can directly place a call to the student or the parent. This leads to a quick response to the raised query and without much hassle.

An additional benefit of using the inquiry management system is sending welcoming messages to the students or the parents, sort inquiry based on the application status, and send messages from the channel to the students related to the inquiry.

Leverage the platform adding and creating inquiry forms on the go.

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